Delivery and Return

DELIVERY AND CARRIAGE CHARGES

Mainland UK delivery 

  • £7.95 per order
  • Free delivery for order > £250+
  • Please note: minimum carriage paid order value excludes VAT
  • All prices are net and subject to VAT

    European country

    All invoices are on pro forma basis only. 
    All invoices are on pound sterling(£) only.
    Transport cost will charge to the customer.
    Please inform us at the time of placing an order your nominated shipper details.

    Whilst every effort is made to send complete orders we reserve the right to make part deliveries.

    • Carriage charge to EU starts from £20+
    • Orders > £1000 please contact us mail@thangtho.com
    The rest of the world

    Carriage charge will be varied depending on the orders and desitination. 

    Please email us your order at mail@thangtho.com. We will get back to you to confirm the order and carriage charge.  

    Delivery Lead Time

    • UK mainland      next working day 
    • Rest of the UK   2-3 working days
    • EU Zone1           3-5 working days (Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherland, Denmark)
    • EU Zone2           4-5 working days (Bosnia, Croatia, Czech Republic, Estonia, Finland, Hungary, Iceland, Italy, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden)
    • EU Zone3           4-9 working days (Bulgaria, Greece, Latvia, Lithuania, Romania)
    • Switzerland       4-6 working days

     

    RETURNS & DAMAGES
    All Claims for damages must be reported to us within 72 hours (3 days) of receipt. 
    No goods may be returned without prior consent. 

     

    REFUND

    If you are not completely happy with our products, you can either return them for an exchange or request a refund.  All the items need to be returned within 7 days of dispatch.  The goods should be returned to us in their original condition including any packaging.  Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.

    All claims for damages must be reported to us within 3 days of receipt.

    No goods may be returned without prior consent.

    Whilst every effort is made to send complete orders we reserve the right to make part deliveries.

    Any correspondence should be sent to
    Thang Tho Ltd.
    PO Box 67989
    London
    SW4 4EP

    Email: mail@thangtho.com

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