Terms & Conditions

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Tel:+44 (0)20 70932424

Please spend a few moments to read these terms and conditions as well as our privacy policy before placing your order. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

USE OF THE WEBSITE

You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

ACCEPTANCE OF YOUR ORDER 

Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 3 business days, please contact our Head office on +44 (0) 207 0932424 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

Thang Tho Ltd. reserve the right not to supply customers with products that they intend to list on Amazon, eBay, eBid or any other online auction site.

PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

ACCOUNT CUSTOMERS

All goods remain the property of Thang Tho Ltd until fully paid for. Failure to make punctual payment will entitle us to our rights to damages and to suspend any outstanding deliveries or to cancel the contract, without prejudice. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.

DELIVERY

Carriage charges

UK mainland             £7.95/order, carriage paid order +£250

Rest of the UK & EU  starting from £20/order

Delivery lead time

  • UK mainland      next working day
  • Rest of the UK   2 working days
  • EU Zone1           2-3 working days (Austria, Belgium, France, Germany, Ireland, Luxembourg, Netherland, Denmark)
  • EU Zone2           4-5 working days (Bosnia, Croatia, Czech Republic, Estonia, Finland, Hungary, Iceland, Italy, Norway, Poland, Portugal, Serbia, Slovakia, Slovenia, Spain, Sweden)
  • EU Zone3           4-9 working days (Bulgaria, Greece, Latvia, Lithuania, Romania)
  • Switzerland       3 working days

REFUND

If you are not completely happy with our products, you can either return them for an exchange or request a refund.  All the items need to be returned within 7 days of dispatch.  The goods should be returned to us in their original condition including any packaging.  Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.

All claims for damages must be reported to us within 3 days of receipt.

No goods may be returned without prior consent.

Whilst every effort is made to send complete orders we reserve the right to make part deliveries.

 
Any correspondence should be sent to

Thang Tho Ltd.

PO Box 67989

London

SW4 4EP

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.